How do I update my account details?
You may log into your Pristine Comfort account at any time to update your personal information, including your name, email address, and saved shipping details. If you need additional assistance, our Client Care team is available at help@pristinecomfort.com and will respond within 2 business days.
Can I view my previous orders?
Yes. Once you are logged into your account, your full order history will be available for review. If you need records retrieved or have questions about a past order, contact our Client Care team and we will be happy to assist.
How do I unsubscribe from emails or text messages?
Every email and text message we send includes an unsubscribe or opt out link at the bottom. Simply click it to update your communication preferences at any time. Please allow up to 5 business days for changes to take effect.
Can I create an account after placing an order?
Yes. If you checked out as a guest, you can create an account using the same email address to access your order history and manage future purchases.
Our Products
How deep are your fitted sheets?
Our fitted sheets are crafted with deep pockets designed to accommodate most modern mattresses, including pillow top, euro top, and foam mattresses. If you have a mattress with an unusual depth, feel free to contact us before ordering and we will help you find the right fit.
Do your sheets wrinkle?
Because we work with natural fibers such as bamboo lyocell and cotton, a soft and relaxed appearance is part of the character of the fabric. Many of our clients find this adds to the organic, lived in warmth of their bedding. Removing your sheets promptly from the dryer and smoothing them by hand will minimize any wrinkling.
What is the thread count of your products?
At Pristine Comfort, we do not lead with thread count because thread count alone does not determine quality. What determines quality is fiber integrity, weave construction, and breathability. Our products are evaluated on all three, which is why they feel the way they do from the very first night.
Do I need to wash my bedding before use?
We recommend a gentle wash before first use to awaken the full softness of the natural fibers. All of our products arrive ready to use, but that first wash opens the fibers and enhances the feel you will experience for years to come.
What is the difference between your fabrics?
Bamboo Lyocell is silky, breathable, and naturally temperature regulating, making it ideal for those who sleep warm or prefer a cooling feel throughout the night. Organic Cotton is soft, breathable, and timelessly comfortable, offering a classic feel that becomes even softer with every wash. Cotton Throw Blankets are crafted from natural cotton for a lightweight, cozy layer that works beautifully across seasons.
Wool is naturally insulating, moisture wicking, and hypoallergenic, making it an exceptional choice for those who want year round comfort without synthetic materials. Kapok is an ultra lightweight, silk like natural fiber used in our pillows. It is completely free of toxins and synthetics and is one of the purest fill options available today.
What do your certifications mean?
Our materials carry both GOTS and OEKO-TEX certifications. GOTS, which stands for Global Organic Textile Standard, certifies that our fibers are organically grown and processed without harmful chemicals from field to finished product. OEKO-TEX certification confirms that every component of our bedding has been independently tested and verified to be free from substances harmful to your skin or your home. These are not marketing claims. They are third party verified standards that protect you and your family.
Are your products safe for sensitive skin?
Yes. Because every material we use is certified free of harmful substances and synthetics, our bedding is well suited for those with sensitive skin, allergies, or chemical sensitivities. If you have a specific concern, we encourage you to reach out before purchasing so we can guide you to the right product.
Orders & Payment
Can I cancel or change my order?
Because our products are handcrafted and move into production quickly, we ask that any cancellation or change request be submitted within 48 hours of placing your order. Please email help@pristinecomfort.com with your order number and request. We will do our best to accommodate you within that window. Requests submitted after 48 hours or once an order has shipped may not be eligible for modification.
Can I update my shipping or billing address?
Yes, provided your order has not yet shipped. Contact us as soon as possible at help@pristinecomfort.com with your order number and the corrected information. Once an order has been dispatched, address changes cannot be made.
Can I apply a discount code after checkout?
Discount codes must be entered at the time of checkout and cannot be applied retroactively. If you experienced a technical issue at checkout that prevented your code from being applied, please contact us and we will review your request on a case by case basis.
Will I be charged sales tax?
Sales tax is calculated and applied at checkout where required by applicable law. The amount will be clearly displayed before you complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards as well as any additional payment options displayed at checkout. All transactions are processed through a secure encrypted connection for your protection.
Shipping & Delivery
What shipping options are available?
We offer complimentary standard shipping on all orders within the contiguous United States. Expedited shipping is available at an additional cost and can be selected at checkout. Orders are processed Monday through Friday. Please note that expedited shipping is not available for P.O. Boxes or military addresses.
How long will it take to receive my order?
Because every piece is handcrafted and made to order, please allow the following timeframes from the date your order is placed. Pillows and Soft Goods are fulfilled within 1 to 3 weeks with an additional 2 to 5 business days for delivery.
Duvets and Bedding Sets are fulfilled within 1 to 3 weeks with an additional 2 to 5 business days for delivery. Mattress Toppers and Larger Items are fulfilled within 3 to 5 weeks with an additional 2 to 5 business days for delivery.
Will I receive tracking information?
Yes. Once your order has shipped you will receive a tracking notification via email so you can follow your delivery from our hands to your home.
Is a signature required for delivery?
Yes. All Pristine Comfort orders require a signature upon delivery as part of our complimentary White Glove Delivery service. If you are unavailable at the time of delivery, please contact your local carrier to schedule a redelivery or alternative pickup arrangement. Pristine Comfort is not responsible for delays resulting from a missed signature.
Do you ship internationally?
At this time we ship exclusively within the contiguous United States. We are working toward expanding our delivery reach and will announce international shipping when it becomes available.
Returns & Exchanges
What is your return policy?
Bamboo lyocell sheet sets, cotton sheet sets, bamboo duvets, and cotton throw blankets are eligible for a full refund within 30 days of delivery, provided they meet our eligibility conditions. Wool, kapok, and silk products are final sale and eligible for exchange only. Please review our full Returns and Exchanges policy for complete details.
What items are not eligible for return?
Pillows, wool duvets, naturally filled cotton duvets, foam or fiber mattress toppers, custom pieces, clearance items, and any product that has been treated or altered after delivery are final sale and cannot be returned or exchanged.
What condition must items be in to qualify?
Items must be unused, unwashed, free of all odors including cigarette smoke and body scent, undamaged, and returned in their original packaging exactly as received. Items that do not meet every condition will not be accepted.
How do I initiate a return or exchange?
Email help@pristinecomfort.com with your order number, a copy of your receipt, and a brief description of your request. Our Client Care team will respond within 2 business days with next steps. Customers are responsible for return shipping costs unless otherwise noted.
When will I receive my refund?
Once your return is received and passes our quality inspection, please allow 5 to 7 business days for your refund to be processed back to your original payment method. If you prefer store credit, a personalized credit code will be issued and will remain valid for one year from the date it is applied.
Can I exchange an item for a different size or product?
Yes. If you would like to exchange an eligible item for a different size or an item of equal or greater value, please indicate that in your return request email and our team will guide you through the process.
Still Have Questions?
Our Client Care team is here to make your experience with Pristine Comfort as seamless as it is luxurious. Reach us at help@pristinecomfort.com and we will respond within 2 business days.