Our Delivery Promise
- Pillows and Soft Goods are fulfilled within 1 to 3 weeks with an additional 2 to 5 business days for delivery.
- Duvets and Bedding Sets are fulfilled within 1 to 3 weeks with an additional 2 to 5 business days for delivery.
- Mattress Toppers and Larger Items are fulfilled within 3 to 5 weeks with an additional 2 to 5 business days for delivery.
All orders arrive ready to use, freshly prepared, carefully packaged, and requiring no additional washing or preparation before your first night’s rest. Once your order ships, you will receive a tracking notification via email so you can follow its journey to you.
Complimentary White Glove Delivery
All Pristine Comfort orders include complimentary White Glove Delivery within the contiguous United States at no additional charge. This is our standard, not an upgrade.A signature is required upon delivery for all orders. This ensures your items are received safely and with the care they deserve.
If you are unavailable to sign at the time of delivery, please contact your local carrier directly to schedule a redelivery or arrange an alternative pickup. Pristine Comfort is not responsible for packages that are delayed or returned due to a missed signature.
Returns & Exchanges
We stand behind the quality of everything we make. Because our products are handcrafted and made to order, we ask that you review our policy carefully before purchasing.
Bamboo Lyocell Products — 30 Day Returns
Items made from our bamboo lyocell fabric are eligible for a full refund within 30 days of delivery, provided they meet the conditions below.
Wool, Kapok, Cotton & Silk Products — Exchange Only
Due to the nature of these natural materials and how they are prepared, these items are not eligible for refunds. They may be exchanged for another item of equal or greater value, subject to the conditions below.
Eligibility Conditions
To be eligible for a return or exchange, your item must be unused and never slept on, worn, or washed. It must be unaltered with no signs of wear, stretching, or modification. It must be clean and free of stains, odors, cigarette smoke, pet hair, or any foreign scent. It must be undamaged with no tears, pulls, or structural damage. It must also be returned in its original packaging as received.
Items that do not meet every condition above will not be accepted and will be returned to the customer at their expense.
How to Request a Return or Exchange
To begin the process, contact us at help@pristinecomfort.com within the eligible window with your order number and reason for return. Our team will respond within 2 business days with next steps.
We appreciate your trust in Pristine Comfort and are committed to making every experience worthy of the standard we set.