Pristine Comfort Returns & Cancellations
At Pristine Comfort, our passion for handmade, artisanal bedding drives every product we create. We understand that our luxurious, eco-conscious items are more than just bedding they’re an investment in comfort, quality, and a legacy of craftsmanship. To maintain the integrity of our products and to ensure your satisfaction, we have established the following policies:
Order Cancellations:
You may cancel your order within 48 hours prior to shipment for a full refund of the purchase price. To initiate a cancellation, please email us at help@pristinecomfort.com, including your order number, the date of cancellation, and a brief explanation. Please note that cancellations made after this window, or after your order has shipped, may be subject to reduced refunds in accordance with our policy.
Exchanges & Returns:
• Eligible Items:
You have 30 days from the original purchase date to return items such as bed sheets, bamboo duvets, and knit blankets provided they are new, unused, and in their original condition and packaging.
• Ineligible Items:
Due to the bespoke, handcrafted nature of our products, items such as our pillows, wool duvets, and cotton duvets cannot be returned once they have been shipped. Additionally, returns or exchanges will not be accepted for used or washed bedding, custom pieces, clearance items, or products with added scents or chemical treatments.
Return Process:
To request a return or exchange of eligible items, please email help@pristinecomfort.com with your order details and a copy of your receipt. All returned items must pass a manufacturing inspection before we can process a refund or exchange. Customers are responsible for return shipping costs. If you opt for store credit, a personalized coupon code will be issued, valid for one year from the date of issue.
Raw Fiber Notice:
Please note that due to the delicate nature of raw fibers (such as wool, cotton, or kapok), no returns or refunds will be accepted once these items are shipped. We encourage you to contact us with any questions before placing your order.
By purchasing from Pristine Comfort, you acknowledge and accept these terms. We are committed to upholding the highest standards of quality and ethical production, ensuring that each piece you receive reflects our dedication to sustainable luxury. For any questions or further assistance, please contact us at help@pristinecomfort.com.