Our Commitment to You
Every piece that leaves our hands has been thoughtfully crafted and carefully prepared for you. We hold our products to an exceptional standard, and we ask that our return and exchange process reflect that same level of care. Please take a moment to review our policy before purchasing.
Order Cancellations
We understand that plans change. You may cancel your order within 48 hours of placement for a full refund, provided your order has not yet shipped. To request a cancellation, contact us at help@pristinecomfort.com with your order number, the date of your request, and a brief note. Cancellations submitted after the 48 hour window or once an order has been dispatched may not be eligible for a full refund.
Returns
- Bamboo Lyocell and Cotton Sheet Sets are eligible for a full refund within 30 days of delivery, provided they are returned in their original unused condition.
- Bamboo Duvets are eligible for a full refund within 30 days of delivery, provided they are returned in their original unused condition.
- Cotton Blankets are eligible for a full refund within 30 days of delivery, provided they are returned in their original unused condition.
- Wool, Kapok, and Silk Products are not eligible for returns due to the integrity required in handling raw and natural fibers. These items may be considered for an exchange of equal or greater value at our discretion.
All returned items are subject to a quality inspection upon receipt. Items that do not pass inspection will not qualify for a refund or exchange and will be returned to the customer at their shipping expense.
Eligibility Requirements
To be considered for a return or exchange, every item must meet the following conditions without exception. The item must be unused and have never been slept on, worn, or placed on a bed. It must be unwashed and free of any laundering, fabric softener, or conditioning treatment. It must be clean and completely free of stains, odors, cigarette smoke, pet hair, body scent, or any foreign smell. It must be undamaged with no tears, pulls, pilling, or structural changes of any kind. It must be returned in its original packaging exactly as it was received.
Items that arrive outside of these conditions will not be accepted.
Items Not Eligible for Return or Exchange
The following are final sale and cannot be returned or exchanged under any circumstances: pillows, wool duvets, cotton duvets, foam or fiber mattress toppers, custom or personalized pieces, clearance items, and any product that has been treated, scented, or chemically altered after delivery.
How to Begin Your Request
To initiate a return or exchange, email help@pristinecomfort.com within your eligible window. Please include your order number, a copy of your receipt, and a brief description of your request. Our team will respond within 2 business days with instructions.
Customers are responsible for all return shipping costs. If store credit is preferred in place of a refund, a personalized credit code will be issued and will remain valid for one year from the date it is applied.
A Note on Natural Fibers
Our wool, kapok, and silk products are prepared using traditional methods that honor the integrity of the raw material. Once these items have been shipped, they cannot be returned. If you have questions about any of these products before purchasing, we encourage you to reach out to us before placing your order. We are always happy to help you make the right selection.
By completing a purchase with Pristine Comfort, you agree to the terms outlined above. We are committed to delivering an experience that reflects the highest standards of quality, craftsmanship, and care.
For any questions, contact us at help@pristinecomfort.com.