Warranty & Return Policy for Handmade Luxury Foam Mattress Topper
At Pristine Comfort, we take great pride in the quality and craftsmanship of our handmade luxury foam mattress topper, created with care by our skilled artisans. We warrant that your mattress topper is free from defects in material and workmanship for 30 days from the date of purchase.
If you experience any defect, please notify us within 30 days by emailing help@pristinecomfort.com with clear pictures or videos documenting the issue. This documentation will enable us to inspect the item and determine the best solution to resolve your concern. Please note that we understand it may take up to two weeks for customers to fully adjust to their new mattress topper; during this adjustment period, we kindly ask that you do not dispose of the item, as we will be unable to assist once it has been discarded.
Our ultimate goal is to ensure your complete satisfaction and to help you enjoy the best night’s rest possible. If you have any questions or require further assistance with your warranty claim, please do not hesitate to contact us.